Apex Home Alarm

Apex Alarm?

I have an alarm system through Apex Alarm (or Honeywell Systems) and lately I have been hearing a lot of bad stuff about them. I have been having major problems with this company and went online to research them and found out all kinds of bad stuff. Has anyone else heard bad things or have been having problems with them? My alarm does not work half the time and I have a lot of false Alarms or times when I can’t set my alarm system properly. I called Apex about this and they came out to fix it but I still have problems. i called and complained multiple times. Once when I called them the techincal support guy said “Well…you can still SET the alarm…we just won’t be notified if someone breaks into your home or there is a fire.” Ummmm what good is that?!?! They won’t let me cancel even though I can’t use it half the time and when the guy signed up he never told me it was a 3 year contract. I guess I am stuck but I would like to know if anyone else is having problems.

I would contact a supervisor or a manager and explain this to them and state that being they have not corrected your problem, if in deed there are real problems, by that I mean just not lack of knowing how to operate the system, then politely explain to them that see they have not met their part of the contract, then you should not be held accountable for your part of the contract and you wish to cancel. If they do not help you out then tell them you a going to contact the consumers department of your state about a defective alarm and they won’t let you cancel your contract. Sorry for the long answer, hope this helps, and good luck

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